Claims Statistics and Testimonials

Our impressive, proven track record

Scottish Provident provides regular updates on the critical illness claims they pay out. Our history of critical illness claims paid is impressive - since 1996 we have paid out over £590million in critical illness claims*. This figure is testament to our strong heritage and core customer values.

And we've won more industry awards than any other protection provider*. These awards are from leading financial organisations and are recognition of Scottish Provident's quality products.

Here's some comments from our customers:

"Thank you for your exceptional customer service. I am very grateful."

"I will never forget the day I picked up the phone to start the claims process and the overwhelming sorrow I felt during the call but the girl who dealt with me was brilliant. Please pass on my thanks to your wonderful team members."

"From the first correspondence to our frequent phone calls to your offices, it has been an effortless experience and the courtesy and kindness shown to us has been exemplary."

"I am writing to 'sing the praises' of your staff members. On every occasion I have spoken to your team, they have been polite, professional and extremely helpful. Please pass on my praise and thanks. You're a lucky manager of what I am sure is a very valued team".

"I would like to thank you for the kind and sensitive approach from yourselves both on the phone and by letter. This is much appreciated in these stressful times."

"I would like to thank you for the kind and efficient way in which you have kept me and my wife up to date with the progress of her claim. At a difficult time for us as a family it has been reassuring to have someone who we felt was taking a personal interest in our case".

* Source: Scottish Provident, 1996-2007.